PTCL directed by Pakistan Telecommunication Authority (PTA) to refrain in future from announcing any pre-activated package without customers’ consent and prior approval from the authority, a PTA official said on Friday.

The directives came in the wake of PTCL announcement of ‘Pakistan Package’ on December 1, wherein the package was activated on all PTCL numbers and they were to be charged Rs199 per month, he said.

The official said taking cognisance of the customers’ complaints, PTA has directed PTCL not to charge Rs199 from those subscribers who are unable to opt out of the package and have NWD bill of less than 200 per month in the corresponding months.

He said it has also directed PTCL to reduce the time period of subject package to 60 days with no extension.

He said PTCL has been directed to refrain from launching or announcing any promotion or tariff package without prior approval of the authority by submitting complete details of such package at least 10 days in advance and also to refrain from pre-activating such packages without customers’ prior consent.
Source: The News
Date:12/8/2007