ISLAMABAD: Pakistan Telecommunication Company Ltd (PTCL) has upgraded and advanced its contact centres to facilitate its customers.

Now PTCL customers can utilise its services through these contact centres with out leaving their homes or offices. PTCL has four contact centres one each in Karachi and Rawalpindi and two in Lahore. These contact centres operate round the clock 24/7, 365 days a year.

A well-trained staff of 1200 personnel ensures quality service and support to our customers at all times. These contact centres has been upgraded from a previously man-power reliant contact centres and now has taken the shape of advanced and developed process-oriented contact centres. They are equipped with state-of-the-art technology and parameters in place together with efficient and effective provision on the first call resolution.

SEVP Commercial Naveed Saeed remarked that these steps were an effort to ensure that all the customers both in-bound and out-bound, needs were dealt with speedily and effectively. He added that customer facilitation has always been the core objective of PTCL policies and programmes.

Besides this, PTCL has also developed an effective online interface through which customers can order majority of products along with the facility of submitting their suggestions and feedback regarding services of PTCL. To improve customer care in the regions, PTCL has also established service support centres through out the country. They have also been engaged in co-ordination with local exchanges for expediting customer services issues.
Source: Business Recorder
Date:4/11/2010