On June 29, the Pakistan Telecommunication Authority (PTA) released an advisory for WhatsApp users concerning the potential impact on accounts linked to inactive or unregistered SIM cards. The advisory warns that WhatsApp accounts associated with blocked or deactivated SIMs may become inaccessible, urging users to take precautionary measures to avoid unexpected account logouts.

PTA officials advised users to ensure that their WhatsApp accounts connect to active and registered SIM cards. Immediate verification of the WhatsApp number’s connection with an active SIM is recommended. Users currently operating with inactive SIMs are advised to transition to an active SIM. Should users require assistance, they are encouraged to visit the nearest franchise or customer service centre.

The PTA emphasises the importance of complete biometric verification and SIM verification as necessary precautions to safeguard WhatsApp accounts, contacts, and digital identities. Officials highlight that a mobile number serves as more than just a communication tool; it represents a person’s digital identity, underscoring the need to maintain the security of both WhatsApp accounts and digital identities.