The Pakistan Telecommunication Authority (PTA) launched a field inspection campaign in Islamabad and Rawalpindi  on November 5 to assess mobile phone and internet service quality following consumer complaints.

The inspections were led by PTA Chairman Major General (Retd.) Hafeez Ur Rehman, Member (Finance) Muhammad Naveed, Member (Compliance & Enforcement) Dr Khawar Siddique Khokhar, and Member Telecom Muhammad Jahanzeb Rahim, along with the Director General (Enforcement), Director General (IR & GA) and other enforcement officers. The teams visited Islamabad International Airport, Srinagar Highway, Islamabad Expressway, Murree Road and Rawal Road. Representatives of the Ministry of Information Technology and Telecommunication, mobile network operators and the media were also present.

Three teams evaluated 4G coverage, voice quality, call connection and continuity, and mobile data speeds. Preliminary findings showed that services were generally satisfactory, although some areas experienced call quality issues.

The PTA Chairman directed mobile operators to address the identified shortcomings. Telecom representatives attributed temporary disruptions to ongoing network upgrades from 3G to 4G and 4G to 5G, saying the upgrades would improve service quality.