The National Cyber Crime Investigation Agency (NCCIA) launched an inquiry into the alleged distribution of false information targeting easypaisa Bank Limited. This action follows a formal complaint by Naresh Kumar Aruwani, Head of Country Litigation at easypaisa, who reported that misleading content on social media and digital platforms over the past fortnight aimed to destabilise confidence in the bank.

Aruwani emphasised the severity of the accusations, noting that such misinformation could damage not only easypaisa but also the wider banking ecosystem in Pakistan. He reassured the public of easypaisa’s financial health and operational status. He expressed confidence that authorities would take appropriate legal action.

The inquiry is being spearheaded by a senior officer at the NCCIA under Prevention of Electronic Crimes Act, 2016 (PECA). The focus is to identify and take action against the individuals responsible for creating and spreading the content, which reportedly includes exaggerated claims about the bank’s financial position and operational continuity, spurring undue customer panic.

Easypaisa has categorically denied these accusations, describing them as “false, baseless and fake news.” Despite some recent temporary technical issues affecting digital services, which were quickly rectified, the bank confirmed these did not compromise customer deposits or overall financial stability.

In response to the ongoing situation, Easypaisa has advised its customers to rely solely on official communications and verified regulatory announcements. The bank continues to reinforce its commitment to safeguard customer interests and pursue all legal avenues to counteract the spread of misinformation.